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Help center

Below are the most common troubleshooting topics. Explore and don't hesitate to reach out via the form below if you continue to experience issues.

IOS

Fitbit and Apple Integration

Not able to upload picture

Apple Health data access

Sync my Garmin device with H4W app

Android

Sync Steps with Huawei Health

Sync data with Samsung Health

General

Calories target calculation

I did not receive coins for reaching 8000 steps

Requesting a refund

Cancelling Subscription